Our Limited Warranty
Every Meals on Wheels Store product is built to stand up to daily delivery routes, and we back it with a limited warranty.
Effective date: September 1, 2026. This warranty applies to products purchased on or after September 1, 2026. Products purchased before that date keep the warranty that was in effect when they were bought. All coverage is subject to the condition of the item, as explained below.
How long you’re covered
- Meal Transporters (regular and electric): 2 years from the date of delivery.
- All other products: 1 year from the date of delivery. This includes thermal bags (standard and electric), Congregate Meal Carriers, Electric Bag Heaters, Heat Units, REusable Trays, Bowls and Lids, cords and accessories.
What’s covered
Defects in materials and workmanship under normal use.
What’s not covered
- Normal wear and tear, such as worn fabric, zippers, straps and liners, scuffs and stains.
- Damage from misuse, accidents, dropping, crushing or improper cleaning.
- Cords damaged by vehicle doors, pinching or pulling.
- Damage from using a power source other than the one specified for the product.
- Items that have been modified, or repaired by anyone other than us.
- Items in poor condition from heavy wear, abuse or neglect, even within the warranty period.
- Lost parts.
- Food loss or any other incidental or consequential costs.
Condition of the item
Every warranty claim is subject to our review of the item’s condition. We may ask for photos, or ask you to send the item back for inspection. If an item shows heavy wear, abuse, neglect or damage beyond normal use, such as a cracked or crushed shell, a torn or badly worn bag, or missing parts, it is not covered, even if it is still within the warranty period. Whether a claim is covered is decided after that review.
What we’ll do
We will repair or replace the item, or the defective part, at our option. If neither is practical, we will refund the purchase price. A replacement is covered for the rest of the original warranty period.
How to make a claim
- Before your warranty ends, call 1-800-332-6566 or email info@mowstore.com with your order or invoice number, a short description of the problem and photos.
- If we need the item back, we’ll send you instructions. The customer pays to ship it back to us. Please don’t ship anything back before contacting us.
- For approved claims, we ship the replacement to you at no charge.
The fine print
This warranty applies to the original purchaser of products bought from the Meals on Wheels Store and delivered in the United States or Canada.
To the extent allowed by law, any implied warranties are limited to the length of this warranty, and we are not responsible for incidental or consequential damages. Some states and provinces don’t allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.
Not happy with something within 30 days of delivery? See our Returns Policy.
Questions? Call 1-800-332-6566, Monday–Friday, 8–5 Eastern.